Right of cancellation

Cancellation policy

If the customer is an entrepreneur as defined by § 14 BGB (entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent activity when concluding a legal transaction), he has no right of cancellation and return in accordance with § 312g BGB in conjunction with § 355 BGB. The right of cancellation only applies to consumers within the meaning of Section 13 BGB (a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession).

Customers who are consumers have a right of cancellation in accordance with the following provisions:

1. Right of cancellation in the case of a purchase contract

Cancellation policy

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must send us

PSW GROUP GmbH & Co. KG,
Flemingstraße 22,
36041 Fulda

Phone: 0661/480276-10
E-Mail: info(at)psw.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). (You can use the attached sample withdrawal form, but this is not mandatory).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

You must return or hand over the goods received to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

-End of the revocation instruction-

2. Right of withdrawal in the case of a service contract and for contracts for the delivery of digital content that is not delivered on a physical data carrier:

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

PSW GROUP GmbH & Co. KG,
Flemingstraße 22,
36041 Fulda

Phone: 0661/480276-10
E-Mail: info@ psw.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). (You can use the attached sample withdrawal form, but this is not mandatory).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

-End of the withdrawal policy

3. Reasons for exclusion or expiry

Unless the parties have agreed otherwise, there is no right of withdrawal for contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

If the subject of the contract concluded on the basis of these terms and conditions is the purchase of standard software that is not delivered on a physical data carrier, the above right of withdrawal ends prematurely if the standard software has been sent to you by e-mail at your request or if you have retrieved the standard software provided for download as agreed and you have expressly confirmed before the start of the execution of the contract that you are aware that you lose your right of withdrawal by your consent with the start of the execution of the contract.

There is no right of withdrawal for contracts for the delivery of computer software in a sealed package if the seal has been removed after delivery.

In the case of a contract for the provision of services, the right of withdrawal also expires if we have provided the service in full and have only started to perform the contract after

you have expressly consented to us commencing performance of the contract before expiry of the withdrawal period, and
you expressly confirm before the start of performance that you are aware that you will lose your right of withdrawal upon complete fulfillment of the contract by us.